Get in touch
Other ways to reach us
By email
contact@decantsample.com
For anything – orders, scents, sizes, questions about a decant. Add your order number and we go faster.
Orders & shipping
Free standard shipping to 230+ countries, tracked options at checkout. Shipped from France – no customs fees within the EU.
Wholesale, press & partnerships
Retailers, creators and journalists: tell us who you are and what you have in mind. We answer every serious request.
Quick answers before you write
Most messages we receive are one of these. If yours is not, the form above is the way.
Where is my order?
Where is my order?
You receive a tracking link by email as soon as your parcel is dispatched. If the tracking has not moved for a while, write to us with your order number and we will check with the carrier.
My parcel arrived damaged or is missing
My parcel arrived damaged or is missing
It happens rarely, but it happens. Send us a photo of the parcel and the vial with your order number and we will sort it out. Lost, returned or broken on arrival: we take care of it.
Are your decants authentic?
Are your decants authentic?
Every decant is hand-filled from an original, authentic bottle into a fresh sprayer – same juice, same concentration. Read how we source and fill on our authenticity page.
Can I return or exchange a decant?
Can I return or exchange a decant?
Decants are hygiene products, so the rules are specific. Everything is detailed in our refund policy – and if something is wrong with your order, write to us first.
Do you ship to my country?
Do you ship to my country?
Almost certainly: we ship to 230+ countries and territories with free standard shipping. Within the EU there are no customs fees. See decants in Europe and our shipping policy.
Which size should I choose?
Which size should I choose?
2 ml is about 20 sprays – enough to test a scent properly. 5 ml covers a few weeks, 10 ml a month or more. Our guide how long does a decant last has a calculator.